Berlin Airport Faces Delays Following Cyberattack on IT Systems

Berlin's primary airport continues to struggle with operational disruptions following a significant cyberattack that targeted the IT systems of Collins Aerospace, a key service provider. As the airport works to restore normal operations, passengers are experiencing delays and manual check-in processes.

Four days post-attack, the airport has yet to fully recover its passenger processing systems. Airport officials reported they are in close communication with the affected IT firm in the United States, although they could not provide a timeline for the resolution of issues. The thorough verification of software systems is essential before re-establishing full functionalities.

Issues were reported not only at Berlin Brandenburg Airport but also at several other European airports, including those in Brussels, Dublin, and London Heathrow. However, the disruptions at Berlin have been somewhat alleviated, with fewer delays occurring compared to the previous high-traffic day.

On the day of the cyberattack, airport authorities managed the influx of travelers effectively, despite the chaos. They noted a reduction in the number of passengers expected today compared to the weekend, which followed the Berlin Marathon. The airport processed approximately 79,000 passengers, a decline from the 89,000 recorded the previous day, which saw numerous flight cancellations.

Airlines have adapted by resorting to manual check-in procedures and employing external technology solutions. Passengers are encouraged to utilize self-check-in kiosks within the terminal, which are functioning properly due to their reliance on a separate IT system. Additional staff has been deployed to assist with baggage processing.

In response to the baggage backlog, airport officials have mobilized all available resources, including assistance from the airport fire department to expedite the recovery process.

The cyberattack launched against Collins Aerospace involved ransomware, a type of malicious software that encrypts data and systems, demanding a ransom for restoration. The European Union's cybersecurity agency has confirmed that this incident impacted multiple airports, further complicating travel plans across the continent.

In contrast, Brussels Airport reported that over 90% of its scheduled flights were operating normally as they continue to implement alternative check-in solutions. Meanwhile, Heathrow Airport is also working to mitigate the attack's effects, although most flights are reported to be continuing as planned. Passengers are advised to check the status of their flights prior to arriving at the airport.